Refund policy

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Every piece we create at FABRK is made to order, which means our return process has a few unique considerations. What doesn't change is our commitment to you: if there’s an issue, we will make it right. We don’t just want to make a sale; we want to earn your trust for life with exceptional quality and value.

However, if something goes wrong, here’s how our return process works:

Custom Product Return Exemptions: Under EU Directive 2011/83/EU and international consumer protection standards, made-to-order and personalized items are exempt from the standard 14-day right of withdrawal (cooling-off period), as they cannot be restocked or resold. Consequently, returns, exchanges, or warranty claims on custom products apply exclusively to verified manufacturing or print defects. Please review our full warranty terms and individual product pages for complete details.

How to File a Claim

If your order arrives damaged, misprinted, or defective, please follow these steps to initiate a claim:

Document the Issue: Take clear, high-resolution photos of the defect, misprint, or damage from multiple angles to help us assess your claim quickly.

Submit Your Request:
Email returns@fabrk.co with:
Your full name and phone number
Order number and date of purchase
A brief description of the issue along with your photos

Review & Resolution:
Our team will evaluate your claim against our warranty standards:
Within 14 Days of Delivery: We replace and ship the item entirely at our expense. 1
4 Days to 30 Days: You cover the return postage; FABRK covers the replacement production and shipping costs.
After 30 Days: Claims and replacements are no longer eligible.

Replacement Policy:
For verified warranty claims on faulty products, we provide a direct replacement matching the original item's exact gsm, composition, and specifications. If the original item is unavailable, we will upgrade you to a replacement of equal or greater value.
Manufacturing Faults: Eligible for a direct product replacement under our warranty guidelines.
Printing Errors & Incorrect Items: If your order contains a verified misprint (e.g., misspellings, font discrepancies) or an incorrect item, you may choose between a free replacement or a full refund.

We stand behind our products. If your item is defective, we’ll replace it with an exact duplicate—or upgrade you to a product of equal or greater value if unavailable. If we make a mistake with your design (such as font errors, spelling mistakes, or sending the wrong item), the choice is yours: we’ll rush a free replacement or issue a full refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fabrk.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fabrk.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fabrk.co.